Support

Traceline is a one-person project — if something's broken, confusing, or you just have a question, email directly and you'll hear back from the person who actually builds it.

Before you email

A few things that help get a faster answer: what device/iOS version you're on, what you were trying to do, and — if it's a HealthKit or data-sync question — whether the issue happens after backgrounding/reopening the app.

Common questions

Is my data private? Yes — see the Privacy Policy for the full detail. Your tracked health data lives on your device and is not uploaded automatically. App Store access checks contain no health or logging data.

How will access work? Traceline is a free download. An eligible customer can intentionally start Apple's one-month introductory offer with a monthly or annual plan, or choose a one-time Founding Lifetime purchase. Apple processes every purchase. If a trial or subscription ends, existing data, results, charts, backups, and exports remain available.

What does Restore Purchases restore? It asks Apple to recheck access bought with the current App Store account. It does not restore a Traceline data backup, import health records, or start Apple Health sync. Data backups are handled separately under Settings → Backup & Restore.